Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean (but please follow social distancing guidelines). Whatever you’re most comfortable with is fine.

In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

Yes, Sparkle Cleaning Services is insured and bonded. We understand that the trust you gave us to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (contact@sparklecleaningservices.com) or by phone (365 855-1241).

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. We will ask about pets during the online booking process.

We bring our own supplies and most of the equipment needed to clean your apartment, including EPA-registered disinfectants. That said, there are a few items we don’t carry:

We do not provide:

• Vacuum;
• Conventional mop and bucket;
• Step stool;
• Toilet brush;
• Specialty products, including (but not limited to):
  • Heavy-duty bathroom cleaners;
  • Wood cleaners;
  • Bleach;
  • Stainless steel cleaners.

If you’d like us to use any of these, just leave them out in plain view with instructions. We’re happy to use your preferred products when available.

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.

We are currently not accepting any post-construction/renovation requests. We apologize for any inconvenience this may cause.

Absolutely! When booking your appointment online, you’ll have the opportunity to leave any notes or special instructions for our team. We do our best to accommodate all requests—if anything needs clarification or falls outside our scope, we’ll be in touch to discuss next steps.

We get it right or we make it right.

If you’re not satisfied with your clean, you can request a free reclean. Reach out within 48 hours of your original appointment by email at contact@sparklecleaningservices.com or call/text us at 365-855-1241. Your reclean must be scheduled and completed within 72 hours of your request.

We always appreciate your feedback. Let us know what didn’t meet your expectations, and our customer service team will respond promptly.

There’s no set limit. We’re committed to delivering a great clean every time, and we’ll return to make things right when needed.

That said, the Great Clean Guarantee is designed for fair use. To ensure the best experience for all customers, we reserve the right to review repeated requests and determine eligibility on a case-by-case basis.